The Benefits of a Contact Center

The Benefits of a Contact Center

How a Medical Facility Can Benefit From A Contact Center

There are multiple ways that a contact center can benefit a medical facility. Patients are more likely to feel satisfaction and at ease when they can reach their health care providers quickly. Medical staff already has the responsibility of everyday tasks by making the facility run smoothly and seeing to it that patients are tended to in a timely fashion. Having to buy communication equipment and then train personnel to field calls reduces the effectiveness of the staff. This is a costly and inefficient prospect. Busy phone lines are a good thing, but not being able to handle the calls with patience and efficiently isn’t, which is where a contact center can be beneficial in providing the support that is crucial to a medical facility. Whether a practice is small, mid-sized or large, a central center that handles calls will improve communication and most importantly, offer a better patient experience.

When staff can rely on a contact center to answer medical issues, such as appointments, billing questions, and schedule changes, it frees them up to focus on in-office patients. This allows team members to remain focused on their responsibilities and to give the patients their undivided attention. Offering extra time with additional help can have an extremely positive impact on the patient experience. Not having to wait on hold or deal with automated menus will give a patient calling in a more positive impression of the practice. Phone agents from the center can take their time and make the patient feel welcome. Patient care is the most important factor in running a successful practice.

Reliability of a Contact Center

Peace of mind during a busy day as not all contact centers work the same as a partner. Reputable contact centers, as mentioned above, have staff that respond quickly to patients, lessen the burden placed on facility staff, and make a positive difference in the overall patient experience. A contact center for a medical practice or hospital makes an extremely efficient communications partner. Reputable contact centers such as PETTIGREW Contact Center can manage as many patients as necessary. The right center for the job makes a huge difference. If needed, a center can offer advice, answer follow-up questions, provide pre-admission help, handle appointment scheduling, referrals, and billing. Customization geared toward each health system or physician organization allows the center to answer virtually any patient inquiry within the shortest time possible.

Scalability for Your Needs

Partnering with a contact center medical service means a health practice can have a valuable and affordable asset in place. Scalability is inherent to accommodate the growing needs of a practice. Ongoing training means that center workers are current in technology and the latest medical language and information. Experienced agents are courteous, friendly, knowledgeable, and patient. Some of the benefits that are evident right away include lower costs coupled with an increase in revenues, improved response times for patient inquiries, and an improvement in patient loyalty and satisfaction, leading to a better reputation for the practice or facility.

Click here to see more about PETTIGREW’S Contact Center