Services

Healthcare Contact Center Services

Deliver utmost care, anywhere

healthcare contact center service

Exceptional care starts with exceptional communication

Navigating healthcare can be stressful for patients, but with Pettigrew’s healthcare contact center services, you can ease their journey. Our solutions provide patients with easy access to procedure information and also simplify billing processes, reducing patients’ anxiety and improving their experience.
Our dedicated team of empathetic and trained professionals handles patient queries, processes payments, and collects insurance information through secure phone calls. By leveraging our healthcare contact center services, you ensure your patients receive the support they need from the comfort of their homes. Pettigrew’s English-speaking agents are experienced in working with diverse healthcare providers, ensuring personalized and efficient service for your patients. Trust us to enhance your patient care with our reliable and compassionate contact center solutions.

Advantages of Pettigrew’s patient-centric contact center

healthcare contact center

Patient-First Focus

Our agents possess empathy and a deep understanding of healthcare. They deliver exceptional customer service, ensuring every patient feels heard and supported.

Customized Solutions

Our services are tailored to meet the unique needs of each healthcare provider, ensuring optimal support for their patients.

Security & Trust

HIPAA compliance is paramount. Our secure systems and dedicated staff safeguard patient privacy and build trust with your practice.

Expert Support, Every Call

Our highly skilled agents are equipped to handle a wide range of inquiries, from scheduling appointments and verifying insurance to processing payments and answering billing questions.

Eliminating Departmental Back-and-Forth

Our streamlined processes reduce the need for patients to be transferred between departments, providing a smoother and more efficient experience.

Trusted partner for leading healthcare providers

We are a trusted partner for a wide range of healthcare providers. Our solutions are designed to maximize your revenue and profitability while ensuring transparency and a positive patient experience.

provider groups
Our cost-effective solutions free your staff from tedious billing tasks, allowing them to dedicate more time to patient care. With accurate coding and streamlined claims processes, you can see more patients without sacrificing financial stability.
billing companies
We help you deliver accurate claims faster, minimize denials, and maximize reimbursements. This translates to happy clients and a reputation for reliable service.
hospital systems

In hospital environments, every second counts. That’s why we implement customized RCM solutions that optimize workflow, improve cash flow, and minimize administrative burdens.