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There are multiple ways that a contact center can benefit a medical facility. Patients are more likely to feel satisfaction and at ease when they can reach their health care providers quickly.

Biopharmaceutical companies and scientists are working on discovery and development that applies artificial intelligence (AI) techniques by using small-molecule drug discovery combined and meta-bolic disease therapies, machine learning along with the participation of candidates.

The landscape of the healthcare industry is evolving with the use of AI and robotics. Sophia is a social humanoid robot developed by Hong Kong-based company Hanson Robotics. Sophia was activated on February 14, 2016 and made her first public appearance at South by Southwest Festival (SXSW) in mid-March 2016 in Austin, Texas, United States.

The adaption to telehealth services has changed the way the healthcare industry has used technology to optimize the convenience of servicing their patients in a safe and efficient way with the advantages of delivering health care cost savings, convenience, and the ability to provide care to people with mobility limitations, or those in rural areas who do not have access to a local doctor or clinic.

The importance of clinical documentation and coding has greatly increased. Clinical documentation is a record detailing a medical treatment, medical trial, or clinical test. These records consist of accurate, timely, specific diagnoses, and procedures that are translated into coded data to represent a patient’s clinical status.

Given the market failures and consumer expectations at the heart of surprise billing, it is no surprise that there is pressure for the government to intervene.

The National Institutes of Health conducted a study using the oral drug Tempol in an experiment of cell cultures with live viruses and found that it can reduce COVID-19 infections by targeting an enzyme from the virus which needs to make copies of itself inside the body.

Automation in healthcare involves the use of different software that promotes efficiency in the provision of medical services. This technology employs modern techniques and tools for efficiency reasons. When it comes to claim preparation and billing, it is a key driver of healthcare costs.

A study conducted by an advisory board from April 2014-March 2017 focused on 468 hospitals best practices in healthcare and found that high-quality hospitals deliver lower cost care for approximately 82% of the diagnoses by reducing care visitation. This reduction resulted in better outcomes, such as lower complication rates. The analysis found that hospitals spend up to 30% more to deliver care with comparable or lower quality outcomes.

The HIPAA Privacy Rule establishes national standards to protect individuals' medical records and other personal health information and applies to health plans, health care clearinghouses, and those health care providers that conduct certain health care transactions electronically.