Emily Osetek is the CEO of PETTIGREW Healthcare Profitability Solutions and the former HBMA president. Chanie Gluck interviews Osetek and together, they dive deep into technology, analytics, development, and people management strategies for revenue cycle management services businesses.

Health care is more than providing a hospital bed and room for patients; it is about the professionals looking after them. Healthcare professionals are on the front line of patient care and serve as the backbone of the entire healthcare system. As the world’s patient population continues to grow and age, the healthcare system struggles with recruiting and retaining qualified professionals to meet the increasing demand.

The healthcare industry is quite extensive, and it is an integration of several functions from healthcare providers delivering medical services to patients, pharmaceutical companies manufacturing medicines and drugs, and also medical insurance services.

Emergency departments (ED) are an integral part of hospitals and medical practices and provide the best medical or surgical care to patients arriving in need of immediate care.

EDs are the most active and critical department of a hospital with a constant flow of incoming patients suffering from either acute illness or injury.

The most important objective of a healthcare system is to provide necessary care to the patients to enhance their health and also provide financial support to the numerous healthcare providers who play a crucial part in ensuring the health of the patients.

Healthcare is conceivably one of the few professions which are an exception to the standard rule of eight-hour-a-day duty. Medical professionals and healthcare staff are often required to stretch past their regular work hours and might even have to be on a 24/7 watch.

Information technology has always played an influential role in the development of different sectors from manufacturing, education, health, and transportation. Information technology is broadly termed as the use of various digital technologies such as computers, telecommunication, and other digital technologies to send, retrieve, and store information.

A medical practice or physician clinic involves delivering health care services and managing different administrative tasks which includes greeting incoming patients, scheduling appointments, taking down patient details, and submitting medical claims.

The medical profession is inevitably one of the most demanding, where each aspect of a doctor’s practice is critical. That includes their occupied telephones. When it comes to the healthcare field, people have unlimited queries and concerns.

The Electronic Health Records, more commonly known as EHR, is the backbone of the patient information management system. Medical practices need a designated and innovative software solution that can make it easy to record and track patient information.