The landscape of the healthcare industry is evolving with the use of AI and robotics. Sophia is a social humanoid robot developed by Hong Kong-based company Hanson Robotics. Sophia was activated on February 14, 2016 and made her first public appearance at South by Southwest Festival (SXSW) in mid-March 2016 in Austin, Texas, United States.

The novel Coronavirus took the world by surprise, from businesses to schools, and many people were compelled to stay at home, wear a mask and practice social distancing. Being a viral disease, both the acute and chronic patients were asked to avoid unnecessary visits to healthcare facilities, and most of the treatment was done virtually or by sending health teams to homes.

There is no denying that the healthcare system is going through a crucial stage, whether it is medical reforms or coping with the Coronavirus pandemic. The ongoing challenges medical practices have to face have been augmented with the Covid-19 outbreak that has overburdened nearly every healthcare organization.